Find answers to common questions about our services
Frequently Asked Questions
How does airtime to cash work?
In the app you enter the airtime amount and the M-Pesa number for your cash. The app shows what you will receive, you confirm, and the airtime is sent from your SIM. Once it arrives, the cash goes to your M-Pesa.
Why do I need the app?
The app sends the airtime directly from your own Safaricom SIM, so you never dial codes or type numbers yourself. That keeps every conversion accurate and traceable.
How long does the payout take?
The cash is sent as soon as your airtime arrives, usually within a few minutes. The app shows the M-Pesa transaction code and the name it was paid to.
What are the limits?
From Ksh 20 to Ksh 10,000 per transaction.
Which phones and networks are supported?
Android phones running Android 8 or newer, with a Safaricom line.
Can the cash go to a different number?
Yes. Turn off "Use this same number for M-Pesa" in the app and add the number to pay.
What if the send fails?
The app tells you why, for example when the airtime balance is too low. A failed send does not move any airtime.
Can I buy airtime or convert Bonga Points?
Not yet. Those services open on this site when they are ready.